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FAQ

Have a question? These frequently asked questions will give you the information you need to get your countertop project started. As always, please feel free to contact us here for any additional information.

  • What types of services do you provide?

At Academy Marble, we import marble, quartzite and granite slabs and engineered surfaces like quartz and porcelain direct from overseas sources. Templating, fabrication and installation are executed in-house so that you can enjoy the convenience and efficiency of working with a single provider.

Our natural and engineered stone surfaces are used in both residential and commercial indoor and outdoor applications for creating one of a kind kitchen countertops, bathroom vanities, shower surrounds, stone fireplace surrounds, along with reception, bar and restroom countertops for businesses.

  • What types of stones do you have available?

We feature one of the largest inventories of carefully selected natural stone slabs in the area and boast over 25,000 SF of showroom and warehouse space in Rye, NY and Bethel, CT combined.

When visiting our showroom, you’ll have many options of natural stone to choose from. We carry a vast array of granite, marble, quartzite, porcelain and quartz slabs in our stone yard. We also partner with leading quartz suppliers, such as Caesarstone, Cambria, Silestone, MS International, Pental Quartz, Vadara, Compac, and more.

We also partner with reputable porcelain suppliers, like Dekton, for your porcelain countertop needs.

  • Can I choose my own slab?

Yes! Every stone slab is unique, so we encourage you to come to our warehouse to select the ideal stone for your project.

  • Do you sell sinks?

Yes, we carry an array of high-quality sinks for you to choose from. Before templating can begin, you will have needed to select the size and shape of your sink(s) so that they can be measured during templating. The Academy Marble team will take your sinks back to the shop so that they can measure and ensure the most accurate template. Smaller plumbing fixtures, such as your faucets, will not be needed until installation day.

You can use your existing sink, but we do not recommend it. Replacing your countertops presents a convenient and timely opportunity to update your existing sinks. After your new countertops are in place, it will be difficult to replace your existing sink later on.

  • Do I need to make an appointment to visit your showrooms?

No, an appointment is not necessary to visit our showrooms. You’re welcome to visit both of our locations at any time during our business hours, Monday-Friday from 9 a.m. to 5 p.m. and on Saturday from 9 a.m. to 2 p.m.

In addition, you do not need to be a home professional to work with us. We are open to the public and serve homeowners, commercial customers, builders and architects alike.

  • What safety precautions are you taking during COVID-19?

We are dedicated to operating in a responsible manner while ensuring the safety of our customers, associates and families. For your safety and ours, all customers and associates must wear a mask while inside the showrooms. Click here to learn about the precautions we are taking to keep you safe during the countertop selection and installation process.

  • What does the quote include?

After requesting a quote in-person or online, we will give you a free quote that includes all the costs of materials, fabrication and installation. There will never be any surprises.

  • How big are the stone slabs you carry?

Natural stone slabs (granite, marble and quartzite) lengths range between 100” to 154”.  Engineered Stone slabs (quartz and porcelain) average sizes are 126x63, larger slabs may be available.

  • What is the difference between quartz and quartzite?

Even though these two countertop materials sound very similar, they have their own set of unique properties that may make one material a better fit for your home versus the other. Here are the key differences between Quartzite vs Quartz countertops:

Quartzite is:

  • A natural stone material
  • Spill, stain, and heat resistant naturally
  • UV resistant
  • Needs to be sealed

Quartz is:

  • A manufactured material that may contain natural stone
  • Created by different manufacturers including:
  • Available in larger sizes than natural stone slabs
  • Mold, mildew, spill, and stain resistant
  • Slightly less heat resistant than natural stone
  • Does not need to be sealed

Learn more about the differences between quartz and quartzite by clicking here.

  • Is quartz cheaper than granite?

Quartz and granite are similar in cost per square foot, with quartz typically more expensive. Quartz will cost you approximately $54-$120 per square foot while granite costs between $60-$110 per square foot. The cost of granite can increase based on stone rarity and color. 

  • Which stone is more durable, quartz or granite?

Quartz is engineered which is a major plus when it comes to durability. The word indestructible is often used in the description of Quartz. It is one of the hardest (non-gem) stones around. Combined with the polymer resin in the manufacturing process, it’s one tough stone. The non-porous surface also prevents stains from settling. Warm soap and water will do the trick when cleaning the surface.

Granite is a naturally durable stone ranking 6-7 on the Mohs scale of mineral hardness. It is considered one of the most durable naturally occurring stones. Granite does run the risk of chipping if hard objects contact it with force. Beveled edges are one practical solution that may protect countertop edges from chipping.

Granite can also handle the heat from a hot pan, which is convenient when the stovetop is full and additional workspace is needed. However, the highly porous nature of granite leaves it vulnerable to bacteria living in cracks and crevices. To clean granite, you can use warm soap and water as well as some store-bought cleaners, including isopropyl alcohol. A good sealer on the surface is a practical way to prevent stains and germs from multiplying.

  • Why is quartzite more expensive than other stone varieties?

Typically, installing quartzite stone surfaces will cost you more money than other stone options, such as granite and quartz. On average, quartzite costs between $90-$150 per square foot. Quartzite stone is rarer than many other natural stones, such as granite, with fewer quarries around the world to source it from. In addition, quartzite is an extremely hard stone that needs special machinery to cut, making it more challenging to fabricate, which can also factor in the cost.

  • What is your turnaround time?

From templating, you can expect your countertop project to be completed in 7 days or less. *

  • How do I care for my new natural stone countertops?

First off, you don’t need specialty cleaners. You can use them, but they’re just an extra cost to you. Natural stone countertops (marble, granite, and quartzite) can be cleaned with just 1-to-3 drops of dishwashing soap and a few cups of warm water, and a good rinsing. We seal your countertops with 15 year warrantied DRY TREAT sealer so you don’t need to worry about sealing it for that amount of time.

For more information on the care and maintenance of your new natural stone countertops, click here.

  • How do I care for my new engineered stone countertops?

Whether you have quartz countertops in your kitchen, bathrooms, or other areas of the home, regular cleaning is a must to maintain a healthy environment and keep your countertop surfaces looking brand-new. The main difference between quartz and other types of stone when it comes to maintenance is that quartz is a non-porous material, thanks to the resins and polymers that bind it together.

This makes it a lot easier to clean. Since you don’t have to worry about food, bacteria, mold, or other substances penetrating the surface, all you need is a damp sponge or cleaning cloth to wipe up spills and give your countertop a regular once-over. You can also use a mild cleanser like dish soap – just make sure to rinse it thoroughly afterward to avoid dulling the surface.

For more information on the care and maintenance of your new engineered stone countertops, click here.

  • Will my countertops have a seam?

Depending on the size of your countertop surface and layout, a seam may be necessary. If a seam is required, our expert installation team will color match the seams so they are nearly unnoticeable. 

  • How do I measure my current countertops for a quote?

While professionals can certainly help to nail down precise measurements when it comes time to request a quote, you can get a close estimate ahead of time. Click here for detailed steps on how to measure countertops to request a quote.

Prior to installation, our template department will schedule a job site appointment to take digital measurements of your project area. Our digital measuring method ensures the highest level of accuracy that’s not attainable from traditional methods.

  • Do I have to be home during the installation process?

Yes, to best serve you, we require that the customer be home and present during the template and installation process. We want to ensure we meet all of your needs and expectations so would like you to remain home in case you have any questions or feedback. Click here to learn more about how our installation process has changed during COVID-19. 

* Project completion time subject to change based on stone inventory, the complexity of the job and availability. A deposit is required to secure or hold the selected stone. All items that go on the cabinets (sinks, faucets, cooktops and accessories) need to be selected before templating can begin. Please contact us here if you have any questions or concerns.